How family subscriptions work.

What a family plan includes

Every family plan includes the same complete CognaBright experience. Plans differ only by the number of children you're supporting, and by whether you're billed monthly or annually. Current pricing is shown on our pricing page and at checkout.

Billing and renewal

Family subscriptions renew automatically at the end of each billing period unless you cancel before it renews. You'll be charged through the billing method connected to your account at the time of renewal.

Price changes

Prices are set by CognaBright's subscription provider and may change. If a price change affects your plan, we'll aim to make current pricing visible before any renewal at the new price.

Cancelling

You can cancel your subscription at any time from your account or through the billing platform you subscribed with. Cancelling stops future renewals; your plan generally continues until the end of the period you've already paid for.

Refunds

Refund requests are handled according to the policies of the platform you subscribed through (for example, the App Store, Google Play, or web billing). Contact us if you're not sure which platform applies to your subscription.

Changing your plan

You can change the number of children on your plan, or switch between monthly and annual billing, from your account. Changes may take effect at your next billing period.

Organisation pricing

Organisation plans are arranged separately and are not covered by these subscription terms. See Organisations or contact us for organisation pricing.

Contact

Questions about your subscription can be sent through our contact form.